Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It continues to be very difficult to answer. My solution was 'I assist in the casino's profitability' that has been followed by a 'what''?
If you Google Casino Host, you will find many pages of definitions, job descriptions, how to become a Host. It is even listed in Wikipedia! The position even has several names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls beneath the marketing department in most cases reports to The Director of PLayer Development who in turn reports to your VP of Marketing.
Most casino players haven't met a host, know if they have tons or qualify for a bunch. Some casinos may have a link under the Gaming tab that may introduce the Hosts to the property using a contact email. Other casinos provides you with an exact play level that you need to achieve when you will be assigned a number. As stated in a very previous article, the Players Club brochure will show you at what tier level you may be eligible for a bunch. Unless you are a very large player, you might have never met your host, or even determine if have one. Until he / she calls you to definitely introduce themselves and invite you time for the property. Better generally known as Telemarketing.
The casinos use a data base of all guests which have acquired a players card. The program that is utilized shows your play. For example; if you might be a slot player it shows total coin-in/coin-out along with your value to the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is daily you visit the casino. It also shows what your value towards the casino may be if made more trips.
Making more trips to a casino is founded on your loyalty, the customer service you obtain, maybe if you are lucky at the property, direct mail offers from your property, location and I am sure all kinds of other factors. What if you had a personal casino host that greeted you in your visits, took care of all amenities and room reservations on your trip and made you feel comfortable within your stay? You is often a bit more loyal to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you travel to gamble. Even local casinos have a number program.
If you happen to be gambling at, or frequenting a house on a regular basis and spending some cash, you have a bunch! You are stored on someone's list and should be acknowledged. I know this does not happen. The business is different. It is a lot more about telemarketing and having you in the door. Personal customer service has been placed on the back-burner. A good host will make the time to satisfy and greet his guests, regardless of what the ADT. Everyone wins within this scenario. As a person you possess a contact as well as a go-to person and will probably visit more often, receive more comps and progress a tier or two with the players club. The casino may have an increase in play within you.
A month or two ago I decided to use a casino in a very large chain of local properties that I are not to in most time. I held the very best tier card with the time I was playing there and was not ever greeted. I went the members club, received my new card and played a lttle bit. The overnight I received a message from tons thanking me for returning and welcoming me back. I replied on the email asking why I was not ever greeted before and why I should return. I never received a response. Would you visit this property again?
As stated before, if you happen to be spending a qualifying sum of money and time, you have a number. If you're feeling you read more deserve one, ask a slot floor one who is the host working and talk with them. Be cordial, polite and expect some customer care. It is job